Re: Simon Fenlon's experience at the Te Puke ANZ Bank (The Weekend Sun, January 13), I can understand his defiance and refusal to remove his ‘cap'. I'd probably have done the same thing and walked out. It's a cap for crying out loud. But hey! He could have been concealing a hand gun or knife under his jacket as well. Did the teller consider that possibility? Would bank staff tell a person wearing a burka, niqab, chador or full head/body covering costume like that worn by a nun to remove their threatening head covering? I think not. That would be culturally and religiously insensitive and racist. But what's the difference? Who knows what's under those costumes. Are we all suspicious characters? Do we all look like potential robbers? No wonder people are using online services these days. If banks are so paranoid perhaps they should have better security other than an unarmed older or very unfit specimen standing at the entrance or metal detectors that detect things like guns etc as people enter the bank. It's done at airports.

S Gussey, Omokoroa.