Bayfair Kiwibank drops postal services

The changes at Bayfair’s Kiwibank will occur once NZ Post finds a new business to partner with. File photo.

The Kiwibank at Bayfair will no longer be providing postal services, as the branch adopts a standalone model similar to that of Kiwibank branches in Hamilton and the Auckland CBD.

The changes will occur once NZ Post finds a new business to partner with.

Until then, customers will still be able use the postal services at the Bayfair branch.

Kiwibank general manager retail distribution Geoff Waller says Kiwibank's customer needs are changing.

'It's important we have the right environment for conversations and keep providing our unique customer experience. We've seen great results already from our two existing Kiwibank standalone sites, and we're excited to bring this model to Tauranga.”

NZ Post head of retail Mark Yagmich says the focus now is on finding a suitable local Tauranga business to partner with.

'We already successfully deliver postal services through local businesses in many communities throughout New Zealand as a way of maintaining a sustainable business. Whilst we carry out this search there will be no change to our services for customers who use the Bayfair Mall PostShop.”

Kiwibank and NZ Post both say they will continue to keep staff, customers and local community informed as dates and changes are confirmed.

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