TelstraClear is reporting its internet and telephone network in Tauranga is experiencing problems, with many of its customers in the city unable to use these services.
There is no explanation for this outage other than describing it as a ‘possible network fault'.
The TelstraClear website reports teams are ‘working to identify and resolve the issue as soon as possible'.
5 comments
yip
Posted on 15-02-2011 23:31 | By Capt_Kaveman
i had someone ring me trying to get online thinking they had the prob but i guess they will be changing as this happens quite a bit or is Telescum trying to railroad Telstra
Internet Outage,..
Posted on 16-02-2011 07:45 | By silent no more
Considering that we have been a Telstra Clear customer for a number of years now, this is the first outage that we have experienced. So I can not understand the comment by Capt_Kaveman 'as this happens quite a bit'.
silent no more
Posted on 16-02-2011 08:42 | By wizzo
you must have a short memory. Only 7 or 8 months ago their email was down for almost three days and these outages actually happen more often than they should in this modern era. I doubt we will get any recompense from them but I will certainly be contacting them - although their contact centre must be the most painful in NZ to get hold of.
I'm with Silent No More..
Posted on 16-02-2011 09:01 | By Matt
We've been with TeltraClear for many years and it's the first time we've had an outage like this (loss of internet and phone problem). I phoned on the 0508 number (from my cellphone as the home phone couldn't call any numbers starting with zero due to the fault) and were told by the recorded message of the outage. I elected to hang on to speak to a rep and managed to get through to someone, who had a NZ accent, who was very pleasant. Wait time was less than 10 minutes. Can't comment on TCL past email issues as we use a Gmail address for portability so if TCL servers pack up it doesn't affect us. Ultimately the outage wasn't the end of the world. Facebook survived ok without our family haha.
the point is
Posted on 16-02-2011 11:00 | By Capt_Kaveman
you pay for a 24hr service if this is not met then a refund of downtime is due
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