The Thames-Coromandel District Council says its customer services team is now be able to help more AA vehicle and driver licensing customers.

Customer service representative Kim Simpson is now the fourth member of the team to become fully certified after passing her written and online AA test with the NZ Transport Agency recently.

Thames-Coromandel District Council's deputy chief executive Ben Day presenting Kim Simpson with her AA certification. Photo: TCDC

'Among the more difficult aspects of the role are helping people become licensed to take commercial passengers,” explains council. 'Such as required by tourism and transport operators, and helping people from overseas transfer their licenses.”

The customer services team also helps people figure out what paperwork they will need to provide, adds council.

'Especially when people do not realise how frequently the rules are updated, or how small changes in circumstances of an applicant requires different material.

'If someone asks what they need for a license, they may not realise how varied the requirements are depending on additional details.”

For more information visit the NZ Transport Agency's website at: www.nzta.govt.nz

CHRISTMAS AND NEW YEAR HOURS

The Thames-Coromandel District Council also advises that its normal office hours will be changing slightly over the Christmas-New Year period.

'We will be closed on the statutory holidays, but open during the week in between the Christmas and New Year breaks.”

Over the holiday period, council's office hours will be:

• Thursday, December 24 (Christmas Eve): 8am – 4:30pm
• Friday, December 25 (Christmas Day): CLOSED
• Monday, December 28 (Boxing Day Holiday): CLOSED
• Tuesday, December 29: 8am – 4:30pm
• Wednesday, December 30: 8am – 4:30pm
• Thursday, December 31 (New Year's Eve): 8am – 4:30pm
• Friday, January 1 (New Year's Day): CLOSED
• Monday, January 4 (New Year Holiday): CLOSED

Then by Tuesday, January 5, the office will resume its normal 8am–5pm hours, says council.

For more information visit the Thames Coromandel District Council's website at: www.tcdc.govt.nz