The Timeless Summer Tour has been cancelled and put into liquidation three months after being postponed.

A Rotorua ticketholder feeling “ripped off” after trying for weeks to get her $632 refunded says she’s “gutted” and even less confident of getting her “hard-earned money” back.

The tour had the same promoter as the cancelled Juicy Fest New Zealand music festival series.

Three companies linked to the events have been put into voluntary liquidation: Juicy Festival Ltd, Timeless Events New Zealand and Timeless Events Australia Ltd.

The Timeless Summer Tour was to feature 80s stars Boy George, Bonnie Tyler and Starship and visit Tauranga, Christchurch, Napier, New Plymouth and Auckland.

It was postponed on December 20 with plans to reschedule for later this year.

An email sent to ticketholders on Friday said the Timeless tour was now cancelled “due to matters outside our control”.

“We have found ourselves in this gut-wrenching position after losing three of our sites on the New Zealand tour. We were sharing the infrastructure at three sites with Juicy Fest New Zealand, but when that event was cancelled it was no longer viable to run these shows.”

Fans at the Juicy Fest Tauranga 2024 concert at Mercury Baypark in Mount Maunganui, but the event failed to return this summer.

Organisers had not been to find dates that would work for the majority of the artists so had to cancel. The event was being put into liquidation due to “significant expenses” incurred.

“Liquidators will now take control of the company and will be working through how to best resolve the company’s financial obligations, including funds and funds held to be refunded.”

Event organisers were “gutted” by this outcome and regretted any disappointment or inconvenience to ticket holders.

A similar email was sent to Juicy Fest NZ ticketholders, saying it was being put into voluntary liquidation and refunds were in liquidators' hands.

Ticketholders had previously complained of refund delays after the event’s cancellation in December due to its liquor licence being refused in Auckland.

‘Ripped off’

A Rotorua resident who held a ticket for the Tauranga show, who asked not to be named, said she bought two VIP tickets in September, intending it to be a birthday celebration.

She paid $632.96 for her and her partner to attend the January 17 concert at Mercury Baypark.

“[We] were so excited as we both love Boy George and were so disappointed when I was advised via email the concert was postponed.”

She waited at first but with no new dates announced, requested a refund from the promoter, and contacted the ticketing agency.

Despite sending 20-plus emails, she was still waiting for concert promoter Glenn Meikle to “honour his promise” to make refunds.

“It’s now March, and me and hundreds of other customers – including Juicy Fest concertgoers – are waiting for our money back, I feel we’re being ripped off.”

She said she complained to the Commerce Commission last month and the Disputes Tribunal a few days ago – the latter at a cost of $59.