Residents seem to be getting used to the new upgrade to parking machines across Tauranga and Mount Maunganui, says a Tauranga City Council communications advisor.
Last month all parking machines in Tauranga and Mount Maunganui became paperless with an option to pay by credit card as well as cash.
The council have received some complaints, but most users just want to better understand how the new system works.
“There have been a few complaints each day and a lot of questions, but overall most people seem to be getting used to the new system. A common question at the outset was whether the new machines still take cash (they do),” says Marcel Currin.
He says the council are taking all of these comments into consideration and have already set up with clearer signs and instructions on how the machines work.
“The onscreen instructions for the machines are not as intuitive as we anticipated, so we're adding stickers to help guide new customers through the process.
“The supplier is going to program in a concluding message that customers will see at the end of the payment process to reassure them that their parking has been paid.”
The message will say ‘Transaction Completed, No ticket required' in the centre of the screen after paying.
Customers can also choose to pay using the PayMyPark app, free to download from the Google Play Store and the App Store.
The PayMyPark has grown in popularity since it was introduced last year, however, it is too early to tell how many people have signed up to the PayMyPark since the new upgrades says Marcel.